Privacy Policy

Last Updated: December 12, 2025

Vanessa Pojarlieva, Psy.D. (“Dr. Pojarlieva,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pojarlieva.com (the “Website”) and when you use our professional services.

Please read this Privacy Policy carefully. By using the Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Contact Us: Name, email address, phone number, and any information you include in your message when using contact forms or emailing us
• Register for Services: Name, contact information, payment information, and other details necessary to provide workshops, courses, or the Academy for Parents program
• Subscribe to Communications: Email address and name when signing up for newsletters, blog updates, or other communications
• Participate in Surveys or Feedback: Any information you choose to provide in surveys, feedback forms, or testimonials

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity:

• Log Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and the referring website
• Device Information: Device type, unique device identifiers, and mobile network information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are small data files stored on your device. Types of cookies we use:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

1.4 Information from Third-Party Sources

We may receive information about you from third-party sources, such as:

• Payment processors when you purchase courses or workshops
• Social media platforms if you interact with our social media pages
• Analytics providers that help us understand Website usage

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain Our Services

• Respond to your inquiries and provide customer support
• Process registrations for workshops, courses, and programs
• Deliver educational content and materials you have purchased
• Manage your account and provide access to member areas
• Process payments and prevent fraudulent transactions

2.2 To Communicate With You

• Send you confirmations, updates, and administrative messages
• Provide newsletters, blog posts, and educational content you’ve subscribed to
• Notify you about changes to our services or Website
• Send marketing communications about services that may interest you (with your consent)
• Respond to your comments, questions, and requests

2.3 To Improve Our Website and Services

• Analyze usage patterns and trends to improve user experience
• Conduct research and analysis to develop new services
• Test new features and optimize Website performance
• Troubleshoot technical issues and monitor for security threats

2.4 For Legal and Security Purposes

• Comply with legal obligations and respond to legal requests
• Protect our rights, privacy, safety, or property, and that of our users
• Prevent, detect, and investigate fraud, security breaches, or illegal activities
• Enforce our Terms of Use and other agreements

3. Legal Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

• Consent: You have given us explicit consent to process your personal information for specific purposes (e.g., receiving marketing emails)
• Contract: Processing is necessary to fulfill a contract with you (e.g., providing services you’ve purchased)
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is in our legitimate interests and does not override your rights (e.g., improving our services, preventing fraud)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Website hosting and maintenance providers
• Payment processors and financial services
• Email service providers and marketing platforms
• Analytics and data analysis services
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, legal proceedings)
• Government or regulatory requests
• Requests to protect the safety, rights, or property of Dr. Pojarlieva or others
• Situations involving potential threats to personal safety or illegal activities

4.3 Business Transfers

If Dr. Pojarlieva is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information on protected servers
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and confidentiality

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Inquiries: We retain contact form submissions for 2 years or until the inquiry is resolved
• Marketing Communications: We retain subscriber information until you unsubscribe or request deletion
• Course/Workshop Registrations: We retain registration information for 7 years for record-keeping and tax purposes
• Website Analytics: Aggregate, anonymized data may be retained indefinitely

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

7.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

7.3 European Residents (GDPR Rights)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Data Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Lodge a Complaint: File a complaint with your local data protection authority

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days.

8. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9.1 Social Media

Our Website may include social media features (e.g., Facebook Like button, Twitter share button). These features may collect your IP address and set cookies. Your interactions with these features are governed by the privacy policies of the companies providing them.

9.2 Analytics Services

We use third-party analytics services (such as Google Analytics) to help understand how users engage with our Website. These services may use cookies and similar technologies to collect information about your use of the Website.

10. Email Communications

10.1 Marketing Emails

If you have subscribed to our mailing list, we may send you newsletters, blog updates, and promotional materials. You can opt-out of these communications at any time by:

• Clicking the “unsubscribe” link at the bottom of any marketing email
• Contacting us directly at info@pojarlieva.com
• Updating your preferences in your account settings (if applicable)

10.2 Transactional Emails

Even if you opt-out of marketing communications, we may still send you transactional emails related to your account, purchases, or services (e.g., order confirmations, account notifications, service updates).

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

By using our Website and providing us with information, you consent to this transfer, processing, and storage of your information in the United States.

12. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, our Website does not respond to DNT signals or similar mechanisms. We will continue to monitor developments around DNT browser technology.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the “Last Updated” date at the top of this Privacy Policy
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

14. Notice of Privacy Practices for Clinical Services

This Privacy Policy addresses information collected through our Website. If you become a client and receive psychological or therapeutic services from Dr. Pojarlieva, you will receive a separate Notice of Privacy Practices that explains how your protected health information (PHI) is used and disclosed in accordance with:

• Health Insurance Portability and Accountability Act (HIPAA)
• New York State Mental Hygiene Law
• American Psychological Association (APA) Ethical Principles
• Other applicable state and federal regulations

The Notice of Privacy Practices for clinical services provides additional protections for your health information beyond this Website Privacy Policy.

15. Contact Us

16. Consent

By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Effective Date: This Privacy Policy is effective as of the date listed at the top of this page and applies to all information collected through the Website on or after that date.